Условия использования и бронирования
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1. What is Openway Cars?
Openway Cars (openwaycars.com) is an online marketplace where local car rental companies list their cars and customers can book them. The platform is operated by Openway LLC (ОсОО «Опенвэй») (Kyrgyz Republic), referred to here as "Openway" or "we".
The rental contract is concluded between you and the rental company. Openway is not a party to the rental; we provide the booking as an intermediary service, free of charge for customers.
All rental companies on Openway are businesses (traders), not private individuals. Your consumer rights relating to the rental itself apply against the rental company; Openway is responsible for its own intermediary service.
2. Booking
- The total price shown on the car page includes the rental, the cover package and extras you choose, delivery and return fees, and any out-of-hours fees.
- With companies marked "Instant confirmation", your booking is final as soon as you submit it. Other companies confirm or decline your request within 2 hours. If there is no answer in that time, your request is closed automatically and we let you know; you are not charged.
- The confirmation page and email show your booking code, the car and company details, the price breakdown and the deposit.
- The details you give must be correct. Your name must match your driving licence.
3. Price and payment
- Price lock: the total price of the items shown in your booking does not change at pickup. The company is obliged to honour it.
- Extra charges at pickup can only arise from a change you choose yourself (e.g. an extra day, an extra service or a different drop-off location) or from usage charges clearly stated in the company's rental terms, such as exceeding the daily mileage, missing fuel, late return, traffic fines or the excess in case of damage.
- No prepayment is taken at the moment. You pay the rental directly to the company when you pick up the car. The payment methods accepted are set out in the company's terms.
- The deposit amount is shown on the car page. The company takes it at pickup and returns it when the car is returned in line with the terms. With the no-deposit option, no deposit is taken.
- Prices are in euro (EUR). The rental invoice is issued by the company.
4. Driver requirements and documents
Each company's age and licence requirements are shown on the car page. Bring your passport or ID card and your driving licence; if your licence is not in Latin script, an international driving permit is also required. The car may be refused to a driver who does not meet the requirements.
5. Cancellation
- As no prepayment is taken, you can cancel your booking free of charge until the pick-up time, using the "Cancel booking" button on your confirmation page or by writing to us.
- Letting the company know in advance if you will not come is a matter of courtesy. After repeated no-shows without notice we may restrict future bookings.
- If a company cannot fulfil a confirmed booking, we step in to find you a car of the same or a higher class. If no suitable car can be found, the booking is cancelled free of charge for you.
- Under EU consumer law, car rental for a specific date is excluded from the 14-day right of withdrawal (Directive 2011/83/EU, Article 16(l)). This does not affect the free cancellation described above.
6. Handover, use and return
The handover, use, insurance cover, damage and return of the car are governed by the rental contract between you and the company. We recommend checking the car together with the company representative at pickup and photographing any existing damage. The scope of the cover packages and the excess are shown on the car page; details are in the company's rental contract.
7. Complaints and support
If something goes wrong, contact the company first and then write to us at info@openwaycars.com with your booking code. We mediate between you and the company and send a first reply within 3 business days.
Reporting content: if you think a listing, photo or text on the site is illegal or misleading, write to info@openwaycars.com with the page link and the reason. We review reports promptly and tell you our decision. You can write to us in English, Turkish, Russian or German.
8. Liability
Openway is responsible for operating the platform with due care and for passing on your booking correctly. The condition of the car, the performance of the rental and the obligations under the rental contract are the company's responsibility. Liability that cannot be limited by law (intent, gross negligence, injury to life and health) remains unaffected.
9. Governing law
These terms are governed by the law of the Kyrgyz Republic. As a consumer, you keep the protection granted by the mandatory law of your country of residence.
10. Changes
We may update these terms. Your booking is governed by the version in force on the date you made it.